Privacy Policy - LOJER
Last updated: July 7, 2025
LOJER (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, in compliance with the Lei Geral de Proteção de Dados (LGPD) in Brazil, the General Data Protection Regulation (GDPR) in the European Union, and other applicable international standards.
1. What Information We Collect
We may collect the following types of data when you interact with our platform:
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Personal Identification Information: Name, email address, date of birth (optional), and country of residence.
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Account Information: Login credentials, user ID, profile picture.
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User-Generated Content: Photos uploaded for product reviews or rewards.
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Payment Information: Token transactions, wallet activity (non-blockchain), and purchase history.
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Device & Usage Data: IP address, browser type, device ID, location data (with consent), language, and usage behavior.
2. How We Use Your Information
We use your information to:
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Create and manage your account.
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Process reward points and token transactions.
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Improve app performance and user experience.
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Analyze usage patterns to optimize our features.
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Send transactional or promotional emails (with your consent).
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Comply with legal obligations.
3. Legal Basis for Processing
We only process personal data when we have a legal basis to do so, such as:
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Your consent (e.g., marketing communications).
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Contractual necessity (e.g., account management and rewards).
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Legal obligations (e.g., compliance with tax or anti-fraud regulations).
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Legitimate interest (e.g., platform improvement and fraud prevention).
4. Data Sharing and Third Parties
We do not sell your data.
However, we may share your information with:
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Delivery service providers (to fulfill multi-store purchases).
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Analytics and security partners (e.g., Google Analytics, Firebase).
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Legal authorities (if legally required).
All third parties are contractually bound to process your data securely and in compliance with the law.
5. International Data Transfers
If your data is transferred outside Brazil or your country of residence, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
6. Your Rights
Depending on your location (under LGPD, GDPR, or other laws), you may have the right to:
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Access your personal data.
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Correct or update inaccurate information.
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Delete your account and data (“right to be forgotten”).
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Withdraw consent at any time.
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Object to or restrict processing.
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Port your data to another service.
You can exercise your rights by contacting us at privacy@lojer.app.
7. Data Retention
We retain your data only for as long as necessary to provide services and comply with legal obligations. After this period, data is securely deleted or anonymized.
8. Security
We implement technical and organizational measures to protect your information, including:
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Encrypted data storage
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Secure authentication
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Role-based access control
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Regular audits and vulnerability scans
9. Children's Privacy
LOJER is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from minors. If we learn that a child’s data was collected, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with the "Last updated" date. Significant changes will be communicated via email or in-app notification.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at: